Privacy & Terms

This website is owned by the UK Flexographic Industry Association (FIAUK) ("we" or "us") and our registered office address is Haines Watts, Bridge House, Ashley Road, Hale, Altrincham, Cheshire, WA14 2UT. We are a data controller for the purposes of the General Data Protection Regulation (GDPR) where we control the purposes for which we process your personal data.

At FIAUK we are committed to respecting and protecting your privacy.

The purpose of this privacy statement is to inform you about the type of personal information that we gather about you when you:

  • Visit our website
  • Become an FIAUK member
  • Register on our FIAUK Academy Learning platform

This policy sets out what information we collect, how we use that information, when and why we collect your personal information and the limited conditions under which we may disclose it to others.

Debbie Waldron Hoines, FIAUK Consultant CEO, sits on the Board of FTA Europe to represent the needs of the UK flexographic industry and our members.

Types of Data we collect

  • Your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address.
  • Job titles.
  • FIAUK Academy module progress and examination results
  • Your correspondence and communications with FIAUK
  • Feedback and survey responses
  • Purchases and orders made by you
  • Other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page)

How we use your data

  • To provide goods and services to you
  • To contact you electronically about events and services which we think may interest you including updates regarding the Flexo Industry, FIAUK events and the FIAUK  Learning platform
  • For market research purposes, to better understand your needs
  • To enable FIAUK to manage correspondence and communication
  • Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)

Website Users

We have an enquiry form and e-mail links on our website to allow you to contact us directly. We use the information provided in your e-mail to respond to your questions or comments. We may also store your comments for future reference. Your personal information is never shared with third parties.


We automatically track information based upon your behaviour on our website using cookies and other devices. Cookies are small files placed on your hard drive that collects information (usually anonymous information).We do collect IP addresses which are classed as personal information, however we do not use this information to identify individuals. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

Cookies are text files containing small amounts of information which your computer or mobile device downloads when you visit a website. When you visit our website from any device (mobile, tablet or PC), we collect information about your use of our site. This information is used to store login details, track visitor use of the website and to compile statistical reports on website activity. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our Site.

Social Media

Any social media posts or comments are subject to the terms of the relevant social media platform. We are not responsible for this kind of sharing and encourage you to view the privacy policy and terms of use for each platform.

Any comments you make on these social media platforms in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

Who we share your personal information with

You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing with your details.

  • [Dropbox] is used for storing our FIAUK membership database
  • OVH – our web-host
  • Route 1 Ltd – the creators/editors of our FIAUK Learning platform
  • FIAUK Management – Consultant Director Debbie Waldron – Hoines Avant-Tout Management Services. Susan Lynch – Finance
  • We may disclose your personal information to law enforcement agencies when required by law or in the good-faith belief that such action is necessary in order to conform to the law or comply with legal process served on us or in connection with any investigation to help prevent unlawful activity

Lawful basis for processing personal data

We will only process your personal data where we have a legal basis for doing so. Our legal basis for processing your personal data will either be consent based, based on legitimate business interest or because we are legally required to process it.

If we are relying on the legitimate business interest basis for lawful processing be assured that we only do this where we have considered carefully the risks to your rights and freedoms (as we are required to do by the GDPR) and we will not process personal data on this basis if we have any doubt that your rights might be adversely affected. We also revisit this assessment regularly and update our procedures according to our findings.

Links to Other Websites

The FIAUK website may contain links to other websites. Please note that when you click on one of these links, you are entering another site. Those sites are not governed by this privacy policy. We encourage you to read the privacy policy of these sites as their privacy policy may differ from ours.

Security / Backup

We have taken various steps to put in place security measures to protect our website from loss, misuse and alteration of information.

Where we store data, measures have been taken to protect that data from access by unauthorised persons. We have back up procedures in place in the event of computer failure and security attacks. Our security measures include encryption.

Retention Periods

We store your personal data on secure servers for a period of:

  • The duration of your membership and then 5 years from the date on which you cease to be a member or from when we last contacted you if you are not a member;
  • 5 years from the date on which you cease using our FIAUK Academy Learning platform; or
  • Until you ask us to destroy it

Unless the law requires us to store data for a longer period.

We retain personal data for 5 years in order to comply with our audit requirements and because of our own experience of unsubscribing members wanting to subsequently re-join.

Your Rights

If you have registered to receive e-mail communications from us and later change your mind, you may contact us to have your name removed from our database or distribution lists.

The GDPR provides the following rights for individuals whose personal data is processed by us:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object to processing;
  • rights in relation to automated decision-making and profiling

You can exercise these rights by:

sending a letter to the following address: FIAUK PO Box 311, Leeds, LS16 0FL

Right to lodge a complaint with the Supervisory Authority

If you have any concerns or complaints about how we use your personal data we hope you will alert us to these directly at the above address. You are also entitled to complain to the Information Commissioners Office (ICO) which is the supervisory authority in the UK. Their contact details and the procedure can be found at

If you would like information on the retention of our data policy or any of the above please email or write to the address above.

Changes to the Privacy Policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website or use our services.

November 2021

FIAUK is proud to be supported by a number of partners

Do you have a question? Get in touch!